My resume. A snapshot of my professional experience.
Professional Summary:
Experienced, results-driven professional with comprehensive operational, analytical, and interpersonal abilities. Skilled in leading and collaborating with cross-functional teams to drive progress while balancing a high volume of competing demands and deadlines. Expertise across multiple domains including instructional design, communications, compliance, project management, and building consensus through proactive stakeholder engagement.
Summary of Qualifications & Technical Skill Set:
- Instructional Design
- Writing, Journalism & Corporate Communications
- Process Improvement & Change Management
- Policy & Procedure Development
- Supervision & Training
- Customer Service
- Call Center Operations & Call Audits
- Project Management
- PowerPoint; Word; Excel; OneNote; Adobe Pro; SharePoint; Oracle Service Cloud; Atlassian Jira
- Internal, Industry Specific CRM,
- Project Management & Data Management Platforms
- Data Analysis & Extraction
- Operations & Troubleshooting of Standard Office Equipment
- Content Writing (Digital & Print)
- Proofreading & Editing
- Basic Code Reading & Analysis
Cumulative Experience:
Macy's Credit and Customer Service – Clearwater, FL and Mason, OH ·
- Agent Experience Administrator - November 2015 to present
- Auditing Lead - December 2014 to October 2015
- Project Coordinator - June 2012 to December 2014
- Credit Analyst – August 2007 to June 2012
Creative Loafing – Tampa, FL – May 2008 to September 2008
- Editorial Intern and Content Contributor
The Crow's Nest - Saint Petersburg, FL - January 2008 to May 2008
- Staff Writer
Kane's Furniture - Saint Petersburg, FL - September 2006 to August 2007
- Customer Service Representative
Talk Holding Corp - Palm Harbor, FL - November 2000 to August 2006
- Sales and Customer Service Representative
Education & Accolades:
University of South Florida St. Petersburg - Saint Petersburg, FL
- Bachelor of Arts: Mass Communications - magna cum laude
St. Petersburg College - Tarpon Springs, FL
- Associate of Arts - magna cum laude
University of Cambridge - Cambridge, UK
- Art History, Summer Program
Macy’s Make Magic Awards 2012, 2016, 2017 & 2018
Macy’s Star Awards 2012 & 2014
Macy’s NOW Awards July & August 2014
Kane’s Store Employee of the Month November 2006 & March 2007 and
Kane’s Store Outstanding Customer Service Award January 2007 & June 2007
Talk America VIP Performer Sept. 2005, Nov. 2005, Dec. 2005 & May 2006
My resume in Word, for downloading and sharing.
benjamin_fry_resume_word.docx | |
File Size: | 30 kb |
File Type: | docx |